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Pāpāmoa's new
community walk-in clinic
is now open!

We're open every day to provide reliable acute care to our community and visitors alike. The Pāpāmoa Accident & Medical Walk-in Clinic is a bit different to your ordinary urgent care. It’s equipped to deal with minor accidents and illness and staffed with highly-qualified nurses. We match your ailment to the appropriate clinician to treat you (Nurse Practitioner or Extended Care Paramedic) and leverage telehealth to access expert emergency doctors to assist us right here in the Bay.

We are open 7 days from 8am - midnight.

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Equipped to treat minor injuries and illness on-the-spot

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Skilled Nurse Practitioners, Extended Care Paramedics & Registered Nurses onsite

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Rapid and reliable after-hours care

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Easy escalation to expert emergency doctors

Clinic
Your Community Walk-In Clinic

3 Palm Springs Blvd, Pāpāmoa

You can drop in, anytime between 8am and midnight, without appointment.
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You’ll be supported in-person by our competent emergency nursing team (comprised of Registered Nurses, Nurse Practitioners, and Extended Care Paramedics). The clinic is set up to maximise the effectiveness of telehealth. The clinician treating you will depend on the severity of your condition and may include remote video consultation with an Emergency Medicine Specialist.
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Our on-screen doctors are Fellows of the Australasian College for Emergency Medicine (FACEMs), who each hold current New Zealand registration and have worked extensively in local hospital Emergency Departments (EDs).

Rapid and reliable care

Acute Care
Acute Care

Immediate care for minor injuries and illness.

After-Hours Medical
After-Hours Medical

Urgent care available 7-days, 365 days of the year.

No Need to Enrol
No Need to Enrol

Providing episodic for visitors and the local community alike.

Expert Care
Expert Care

Compassionate, skilled nurses on-site and easy escalation to virtual doctors.

Accident & Medical Fees

8am - 8pm
8pm - 8am Weekends & Holidays
Adult (14+ years)
$89
$99
Child (under 14)
$49
$49
CSC Adult
$19.50
$19.50
CSC Child
$10.50
$10.50
ACC Adult
$39
$59
ACC Child
$19
$29
International visitor
$150
$180

Fees are per consult and include GST.

Additional fees may apply for medical testing, plastering, consumables and incidentals.

All fees must be paid at the time of consultation.

Frequently asked questions

Will you treat all patients who present onsite?

We will see and treat minor injuries and illness onsite. If you present with a condition that’s outside of our scope, we’ll connect you with the relevant service.

How much does it cost?

Fees differ depending on when you present at the clinic and whether CSC or ACC discounts apply. An adult consult between 8am - 8pm will cost you $89 (or $99 after 8pm/on weekends/public holidays). A child consult costs $49 regardless of time of day. International visitors are charged $150 if they present at the clinic between 8am - 8pm (or $180 after 8pm/on weekends/public holidays).

Will you enrol patients?

No, we are not a general practice. We want to support local GPs and enable patients to be seen whenever necessary but we do not offer the same continuity of care that they do. We always recommend having a regular family doctor.

Can I use the clinic if I’m not from around here?

Yes, we’re here for anyone who needs us - that includes holiday-makers passing through as well as residents.

How will my GP know what you prescribed if I need to come and see you?

Both the patient and their GP can be provided with a copy of their discharge summary.

If I’m already enrolled with a local GP can I still use the clinic after hours?

Yes, we’re open after-hours providing episodic care. The clinic is an alternate route to care when it’s needed but we always refer patients back to their GP for continuity of care.

Can I use the clinic if I’m not enrolled with a primary health provider?

Yes, as a walk-in clinic we will see and treat anyone. If you are local but un-enrolled we encourage you to enrol with a local practice that has open books.

Do you have any jobs available?

If you have a healthcare background, a positive attitude, and you're interested in working in this new innovative clinic, then please email recruitment@emergencyconsult.co.nz. Please include your CV and a covering letter to tell us a little about yourself and what you are looking for in your next job. Good luck!

What are your registration/payment terms?

All fees must be paid at the time of consultation. There maybe additional fees that will be payable following my consultation for medical testing, plastering, consumables and incidents. Please see our clinic policies for further detail.

Where to find us

7 days 8am - midnight
Walk-in 3 Palm Springs Boulevard, Pāpāmoa East
Phone (07) 222 4144

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Meet the team

Rowena Cook
Rowena Cook
CertBus
Practice Manager
Rowena is a Practice Manager with over a decade’s experience, spanning dentistry and general practise. Before taking on the Consult365 Pāpāmoa project, Rowena managed two GP practices, providing support for up to 40 staff. She is a patient-centric multi-tasker who is adept at juggling projects and schedules. Managing EC’s first bricks and mortar accident and medical clinic has allowed Rowena to extend her scope into urgent care while remaining in the beautiful Bay of Plenty. A strong clinical background and a forward-thinking approach has enabled her to develop and lead a new team delivering a new model of care.
Marnae Ross
Marnae Ross
RN PGDipAdvNursing
Clinical Nurse Manager
Marnae is a hard-working, adaptable nurse. Her diverse nursing background includes emergency nursing, nurse leadership, and time spent as a Duty Manager within Australasia’s busiest hospital. As a Bay of Plenty local, Marnae’s more recent work history has included shifts in various departments within Tauranga and Waikato Hospitals. A varied nursing background,with ample Emergency Department experience, has prepared Marnae to lead the nursing team at the heart of Papamoa's new walk-in clinic. She is excited to play a pivotal role in bringing a new model of care to her local community. Outside of work Marnae is passionate about fishing, family and sewing.
Victoria Collins
Victoria Collins
BCA, BNursing, MNurs
Nurse Practitioner
Victoria's professional background spans healthcare and business advisory. She began her nursing journey as a Registered Nurse (RN) before progressing to Clinical Nurse Specialist and later to Nurse Practitioner (NP). Victoria’s nursing experience has seen her working in emergency departments and mental health inpatient settings, where she has fostered an understanding of holistic wellness. Furthermore, she has embraced the challenges of rural and remote healthcare, serving communities in the Northern Territory and Queensland. Victoria has also been involved in business advisory and consulting (to entities in the Healthcare and Not-for-Profit space).
Sean Cunningham
Sean Cunningham
NQEMT ECP
Extended Care Paramedic
Sean started his Paramedic career in Ireland nearly 20 years ago. He has worked as an Advanced Paramedic in both Ireland and New Zealand. A few years ago, Sean undertook postgraduate study to train as an Extended Care Paramedic (ECP). Upon graduating he worked in a busy rural Primary Care practice. ECP scope of practice comprises suturing/wound management, IDC placement, IV therapy, in-depth patient assessment, diagnosing illness/injury, referrals, and administering medication (such as antibiotics, analgesia, anti-emetics) under standing orders. Sean is a family man with 3 children, 3 stepchildren, and a beautiful wife. He loves the beach and Aotearoa’s outdoor lifestyle.
Dr Jordan Vincent
Dr Jordan Vincent
MBChB FACEM
Emergency Medicine Specialist
Dr Vincent thrives on the pace and challenge of specialising in emergency medicine. His training started in Otago (where he was recognised with numerous scholarships and awards) before moving north. He’s trained in various hospitals across the North Island including Hawke’s Bay and Auckland and has spent time working in Tauranga and Waikato Hospitals. Outside of medicine and medical research, Dr Vincent is a family man and passionate about the outdoors and aviation. He holds  private and commercial pilots licenses, is a qualified fixed wing flying instructor, has attended training at the RNZAF base in Whenuapai, and has been involved with aeromedical transport missions from Waikato Hospital.
Jenni Falconer
Jenni Falconer
COMPNSG DipMg
CEO
Jenni is the CEO and a co-founder of Emergency Consult. In 2023 she was named as Waikato's Emerging Leader of the Year. Jenni has been working in Aotearoa’s healthcare system for more than 30 years an has served on the frontlines as a nurse, in management roles, in senior leadership and in healthcare sector consultancy. At one time she led the operational management for a brand-new emergency department, which would become one of Australasia’s largest with a diverse team of 240 staff and a budget of several million. Jenni has developed special interest in quality improvement, innovation, safety, reducing harm and system design.
Dr Martyn Harvey
Dr Martyn Harvey
MD FACEM MBChB
Clinical Director
Dr Harvey is an Emergency Medicine Specialist and Emergency Medicine Researcher with over 75 publications to his name. He has been practicing Emergency Medicine for over 25 years, in both NZ and Australia. Dr Harvey is considered a world expert on lipids as an antidote in toxicology. He is also a pragmatic clinician who led the restructure of his local ED in preparation for COVID-19 and, furthermore, used the first NZ lockdown to come up with an innovative low-cost pandemic ventilator alongside a neighbour/engineer. Outside work he enjoys kiwi summers at the beach with his wife and four children.
See emergencyconsult.co.nz for clinician profiles >
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Emergency Consult provides 24-hour urgent care remotely. Established in 2019 by a team of emergency medicine veterans, the service provides web-based video consults on-demand.

Emergency Consult has proven incredibly popular – not only with the New Zealand public but also with the many healthcare providers who leverage our on-call service.

Emergency Consult’s team of emergency medicine doctors (FACEMs) provide virtual support to hospital EDs, rural clinics, nurse-led clinics, ambulance services and pharmacies. And a team of senior registered nurses (RNs) provide COVID care, acute care triage, and aged care support.

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